Privacy Policy

Last update: 1/11/2022

This website is owned by TRIP2BALANCE S.L. (hereinafter, TRIP2BALANCE), and its use is subject to this Privacy Policy, the Conditions of Use and the Cookies Policy. Therefore, it is important that you read them carefully before providing any personal data.

Below, we inform you of the most relevant aspects about the processing of your personal data by TRIP2BALANCE as part of our commitment to comply with the provisions of Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (hereinafter, RGPD), Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter, LOPDGDD) and other regulations in force regarding the protection of personal data.


Likewise, as a user you declare that you are over 16 years of age, expressly authorizing TRIP2BALANCE to process the data you provide us. If you are under 16 years of age, we ask you not to provide your personal data without the prior consent of your parents or guardians.


1. Who is responsible for the processing of personal data?


The information and/or personal data that you provide us are the responsibility of: Responsible for the treatment: TRIP2BALANCE S.L., with N.I.F.: B 05463039 Registered office: Avenida de Andraitx, 1 BIS -Third floor 28290 – LAS ROZAS (Madrid) Contact: hello@trip2balance.com


2. What data do we process?


The categories of personal data that we usually process are:

  • Identification data: name, surnames, postal and/or email address, etc.

  • Economic and financial data.

  • Special categories of personal data, mainly health data (allergies and food intolerances).


As a user, you are responsible for the veracity of the data provided through the online forms, email addresses and/or any other communication channel enabled on our website. In this regard, TRIP2BALANCE reserves the right to exclude any user who has provided false data from the registered services, without prejudice to other actions that may be applicable by law.


3. For what purposes do we process your personal data?


In TRIP2BALANCE all the personal data that you provide us is treated in accordance with the RGPD and for the following purposes:

  • Process your registration as a user of our services and manage your contracting and subsequent provision of these, either through our website and/or our mobile app.

  • Prevent fraud in hiring and/or online purchases that you make on our website and/or app, as well as to process the payment.

  • Attend and manage the queries, requests and claims you make through any of the channels enabled by TRIP2BALANCE.

  • Carry out anonymous statistical studies and analyzes on the preferences of our customers, products and activities.

  • Send you information about our services and/or products, including promotional activities that may be of interest to you (promotions, raffles, contests, etc.) through electronic means (email, SMS, push notifications, etc.) or other additional means.

  • Send you newsletters and news, prior subscription on your part, through emails and/or content syndication (RSS).


4. What legitimizes us to process your personal data?


The personal data that you provide us will be treated legitimately with the following legal bases:
Being able to provide you with the services you have contracted, that is, for the execution of the contract you have with us.
The consent you give us through our communication channels (for example, online forms) to send you commercial information.
The legitimate interest of TRIP2BALANCE to carry out statistical studies and profiling in order to improve the advice and recommendation of our services. Compliance with the legal obligations imposed on TRIP2BALANCE.


5. To which recipients do we communicate your data?


TRIP2BALANCE will only communicate your personal data to third parties when required by legal obligation or when it is necessary for the correct provision of our services. By accepting this privacy policy, you authorize your personal data to be communicated to the following recipients:

  • Collaborating entities in the provision of services and/or products requested, contracted and/or acquired by the user.

  • Competent national or international authorities, including judicial bodies, regulatory and supervisory bodies and State Security Bodies and Forces.

  • Public Administrations and public bodies at the national and European level that correspond and have powers in this regard.

TRIP2BALANCE will ensure at all times that the processing of your data is carried out with the appropriate guarantees and that they are not used for purposes other than those indicated.


6. How long do we keep your data?


TRIP2BALANCE will keep your data for the time necessary to be able to provide you with its services correctly and during the legally established periods to meet the responsibilities that are legally required. Regarding the use of your data for promotional communications from TRIP2BALANCE, your data will be kept until you express your wish to stop receiving such communications, either by the means offered in the communication itself or through one of the forms enabled by TRIP2BALANCE.


7. What are your rights when you provide us with your data?


As the owner of your personal data, you have the following rights:

  • Know if TRIP2BALANCE is processing your personal data and, if so, obtain information on what data and how it is being processed (right of access).

  • Rectify inaccurate data (right of rectification) and/or have your data deleted when they are no longer necessary for the purposes for which they were collected (right of deletion).

  • Oppose your data being processed even for advertising purposes (right to object). In such a case, TRIP2BALANCE will only process your data for the exercise and defense of possible claims.

  • Withdraw the consent you have given us at any time regarding that information and purposes based on it (right of revocation). The revocation does not affect the legality of the treatment of your data that we do based on your consent prior to its withdrawal.

  • When your data is processed by automated means and it is technically possible, request that we provide you and/or transmit directly to another service provider the personal information that concerns you and that TRIP2BALANCE deals with you. (Portability right).

  • Request that we restrict the processing of your data in certain circumstances (right of limitation). In this case, our ability to provide our services to you may be affected.


To exercise these rights, you must send us a written communication to the address hello@trip2balance.com, indicating in the subject "RGPD RIGHTS". In turn, you can contact us at that address if you wish to clarify any aspect related to the processing of your data.


In the event that you are not satisfied with the response provided by TRIP2BALANCE in the exercise of your rights, you can file a claim with the Spanish Agency for Data Protection (www.agpd.es) or with any other competent control authority in matters data protection of the European Union.